We’re open Monday – Friday, 8 a.m. – 5 p.m. CST
Frequently Asked Shipping Questions
Please read our Shipping FAQ or contact us for more details or if you need special shipping needs.
Shipments to the Contiguous U.S.
Stark Industrial Products understands that getting your items quickly is important to you, so we make every effort to process and ship your order quickly. When you order from our website, you can expect to receive your parts within 4-5 business days. We use various shipping methods,for all order we select the best method in the continental US.
Yes, items going to Hawaii and Alaska are shipped best method to arrive within 7 business days.
Yes for APO/FPO Addresses, your order will ship best method from our facilities. Please allow 5-10 business days for delivery.
Yes, your order will be shipped Best Shipping Method to meet your needs. Please allow 5-10 business days for delivery. Please note that you are responsible for custom duties and taxes on the items you purchase and that these local fees are not included in your Stark Industrial Products invoice. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount is non-refundable.
Your order will ship best method. Please allow 2-3 weeks for delivery. It is important to note that you are responsible for custom duties and taxes on the items you purchase and that these local fees are not included in your Stark Industrial Products invoice. All refused shipments will be charged accordingly to cover shipping cost both ways. This amount is non-refundable.
We will send you a shipping confirmation email when all or part of your order is shipped. This email is sent after the first scan and will be issued for each order shipped. You can check the status of your order anytime by logging in to your account.
If your order includes multiple products, they may ship separately and at different times. So we can deliver your products to you as efficiently as possible, available items are grouped together. Our shipping confirmation emails will let you know which products have been shipped in your order.
You can check the status of your order anytime by logging in to your account. We will also keep you updated on your order status via email.
We process and ship orders Monday through Friday.If you need expedited Saturday Delivery, please call us prior to shipment to discuss your needs. At this time, we do not ship on weekends, or holidays. Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information). Most items are available to ship in 1-2 business days unless otherwise noted.
Returns – Once you have received and inspected your item, if you find it not to be the product you ordered or needed, you can return the product to Stark Industrial Products. Please review the return policy below; however, if you have any questions or should you need additional assistance, please don’t hesitate to call and talk to one of our customer service representatives.
Returns Due to Our Mistake – If an item needs to be returned due to a mistake on our part, please complete and email us the Request for Return form. A Customer Service Representative will provide you with the return shipping address, freight account, and RMA number. If you would like to exchange the product, we will send a replacement as soon as possible. Otherwise, a credit for the full original purchase amount will be issued. Freight charges will only be refunded if it is due to a company error in the Terms & Conditions and Return Policy.
Damaged or Defective Parts – Receiver should inspect all packages for obvious or hidden damages before acceptance. If items need to be replaced, submit a Request for Return Form.
Other Returns – A Request for Return should be submitted within 30 days of receipt should you need to send something back for any reason not listed above. If you wish to exchange an incorrect item for the correct one, no restocking fee will be assessed against the return. You will be credited the full original purchase amount less shipping and handling charges. However, if you do not place an exchange order, a restocking fee up to 25% of the total will be assessed. If the item is not a regularly stocked item, the restocking fee assessed will match the manufacturer’s restocking fee. Note: Compressor oil and lubricant is final sale and not returnable or refundable. Custom ordered parts/equipment might not be returnable. Should you have any questions about whether a part or equipment is returnable, please contact us. Problems with capital equipment may be covered under warranty and our Customer Service Representatives will be able to assist in submitting a warranty claim. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
To Return An Item:
1) Please complete the Request for Return form and email to email@example.com. The Request for Return form will be sent back to you with an RMA number, return shipping address, and restocking fee percentage if applicable.
2) Returns that are not properly marked with an RMA number may be delayed in processing.
3) All returned products should be in original condition.
4) Return the product using your preferred shipping method to the address we provided.
5) Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number in case there are any issues during transit.
6) Once the return is received and inspected, we will issue a store credit or credit the credit card used for the original purchase.
Call Us Today
We are ready to serve your needs or requests.Call Us today to discuss at 903.825.7890.
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If you need immediate service or need questions answered quickly please don’t hesitate to call us today at 903.825.7890.